Health & Social Care

You’ll know you’re in one of the largest employment sectors in the country, with over 2.7million people in England alone. Your focus on maintaining the health of the population and its workforce also supports the productivity of other sectors, so you should consider yourselves key to the nation’s economy. As a public sector organisation you’ll be aware that there is a major focus on performance measurement, which is derived from government funding and performance targets. As well as maintaining a professional and ethical eye on your customers' needs, you also have to adapt to increasingly tough productivity and value-for-money expectations and changing goalposts. For the independent service providers in this sector, market opportunities are growing, but so is the number of your competitors. For you, cost efficiency and customer service are going to be the keys to your success. In summary, government budgets for healthcare are increasing- but it’s not a free-for-all; Only the fittest providers will be able to satisfy the higher demands for value for money, and those who can’t will fail.

Targets, whether imposed by government or by corporate business plans will require staff at all levels to improve their effectiveness and performance. Managers have to cope with high levels of beurocracy and regulation, and need to upskill themselves and their staff to get ahead of the game and be able to cope with continuous and radical change. Long, unsociable hours and low morale means that in general you probably struggle to attract and retain recruits, although staff turnover is lower than average. What skills do you need to develop beyond the Common Induction Standards? As well as technical and professional qualifications, you ought to be focusing on leadership and management competences and business improvement skills- it’s now about stretching performance levels, not just compliance.

Mitre Group understands your sector, and can offer you no-cost, effective solutions tailored to your exact needs. We’ve designed and delivered high quality training for Housing Associations, Care Homes, Carer Support Organisations and other care providers. Our services span technical and generic skills to deliver relevant knowledge sets linked to National Occupational Standards. Training and Qualifications are aligned with the emerging Sector Skills Agreement, and our services comply with the Care Training Code. A typical development programme for your sector is shown below. Contact Lesley Turner now to find out more.

Client Case Study

It’s All Rosy in the Garden of Eden Eden Group first made contact with us in 2006, looking for a Leadership & Management specialist to help accelerate their staff development programme across five branches... read more

Typical Development Programme