Mitre is at the forefront of stadia training, providing a range of accredited and bespoke training programmes including Spectator Safety, Customer Service, Equality & Diversity, Crowd Dynamics and Emergency Planning
Mitre understands the needs and requirements for those working in stadia safety roles. As stadia have developed over the years, so have the requirements and roles of the staff who work there. Some need basic safety training whereas others require high level strategic awareness, knowledge and skills to work effectively within a multi-agency approach to ensure crowd safety.
We provide both accredited and bespoke training programmes for a range of Clubs within the Premier League through to Non-League. Our training programmes include accredited NVQs in areas such as Spectator Safety, Customer Service and Management and accredited Certificates in areas such as Stewarding, Customer Service, Equality and Diversity. We understand the regulations of the Club, SGSA and local authority and ensure we meet these requirements.
We also provide in-house bespoke programmes in areas such as Emergency Planning, Multi-Agency Working, Crowd Dynamics, Legislation and Record Keeping, as well as specialist consultancy and services such as Scenario Workshops to test application of knowledge and skills, tailored to the Stadia and facilities in which staff operate. All programmes are delivered by experts who have a wealth of experience having worked for various National Football Associations, Premier League Clubs, British Policing and the British Embassy.
Case Study in Context: Mitre Announce DCFC Stadia Safety Partnership 2017/2018
With a specialism as sports, stadia and safety training experts, our relationship with the Rams is to provide training, qualifications and operational support for all of the Club’s stewards on a matchday at Pride Park Stadium.
This partnership develops our ongoing work with the Rams as well as many other football club’s to deliver a range of training programmes across the sector from Apprenticeships to Senior Management and Leadership, Customer Service and Equality & Diversity to Coach Education in the Community Trusts and developing Players and Scholars at the training ground.
Nigel Wood, Derby’s Safety and Operations Manager, said: “We’ve had an excellent working relationship with Mitre Group for many years. They provide an excellent level of service to the club, particularly with the training that is on offer to our stewards in order to ensure they have the highest possible qualifications to fulfil their role on a matchday. He continued “Mitre have a very good reputation within their industry and we’re thrilled to have them on board as our Stadium Safety Partner.”
Jennie Bowmer, Mitre's Managing Director, said "We have had a great partnership with the Club for almost ten years and are delighted to continue our work together to ensure club staff receive the highest standard of training “she continued "We work with some of the most forward thinking, innovative and professional clubs in football and Derby County are certainly that and more. They genuinely care and invest in all their staff at all levels to ensure they have relevant training for each of their roles and that they have the skills required to carry out those roles to the highest possible standards".
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