When it comes to expectancy in your target markets, the standards required in this area of your business will be always be high. Consumers are wise when investing their time and money; they expect their dealings and transactions with you to be handled with great care, honesty and integrity.


The aim of our Customer Service Apprenticeships is to ensure your customer facing teams are equipped with all the skills required to deliver a seamless and enjoyable experience for all those choosing to interact with your business; providing seamless guidance and advice every step of the way.

The positive results of having skilled customer service personnel in your business will be tangible and quantifiable. 


Customer Service Apprenticeships

Team Meeting

Our customer service programmes

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  • Knowing customers

  • Understanding an organisation

  • Communication

  • Interpersonal skills

  • Team working

  • Professionalism

  • Equality

  • Developing self

Customer Service Practitioner

Level 2

Coffee Shop Assistant
  • Quality client interaction

  • Complaint handling

  • Administration

  • Dealing with conflict

  • Product service and knowledge

  • Understanding customers

  • Meeting regulations and legislations

  • Communication

Customer Service Specialist

Level 3

Customer Service

Play a vital role in seamless customer experience

They’ll learn about the administration of excellent customer service, the necessary skills required to offer sound advice and guidance, how to deal with problems before they escalate and at every level of qualification they’ll play a pivotal role in ensuring your business and staff are renowned for offering a trusted, sound and seamless customer experience.

The Mitre customer service programmes

At Mitre we provide learners with access to the Customer Service Practitioner Level 2 Apprenticeship and Customer Service Level 3 Apprenticeship.  We confidently believe that the quality of these programmes, coupled with the support of highly skilled work based tutors, will quickly see your business integrate a customer service provision that is robust, confident, efficient and knowledgeable.


These programmes have been developed with the support of major companies such as BT and EON Energy.

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Our Mitre Marketing Apprenticeship programmes includes:

Monthly online group learning

Mitre 2 day adventure learning event

One to one tutorials with our expert industry based tutors

Opportunity to join the Mitre Alumni Community

Expert guest speaker sessions


"I cannot be more complimentary. At the beginning of the course it felt a bit daunting and overwhelming but with Danny's support and guidance my confidence and knowledge grew tremendously."

Learner name


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Start talking Mitre Marketing Apprenticeships with us today!

Give our friendly team a call or fill in the online form below. 

Contact Us

01773 525 406

The Mitre Group

Mount Cook Adventure Centre

Porter Ln