Customer Service Practitioner

Level 2

On the Phone
 

This qualification provides the underpinning knowledge required to work in a range of customer service roles. You will learn how to manage interactions with customers sensitively, respectfully, effectively and with a focus on quality.

Designed with input from the Institute of Customer Service, BT, EON Energy, and many other well-known UK organisations, this Apprenticeship is ideal for roles within any sector in which staff are the initial point of contact for customers and are responsible for high quality customer service.

Enrolling apprentices onto this course will provide them with a comprehensive understanding of how to deliver excellent customer service in the workplace, digitally, or when out of the office.

Duration:

13 Months

Next start:

January 2022

5% employer contribution: £350

Customer Service Practitioner programme modules

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Why choose Mitre?

Interactive group webinars with learners from other organisations

Access to our exclusive adventure learning experience

One to one tutorials with our experts

Learn from a network of your peers

Hear from our expert guest speakers

Learn more about Mitre

About this programme

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A qualified customer service practitioner core responsibility and focus should be to deliver service levels that surpass customer expectations. The Mitre customer service level 2 programme will equip professionals with the skills to achieve this.   

 

Whether it's dealing with orders and payments or offering advice, guidance and support, they'll be driven and rewarded by achieving outstanding levels of customer satisfaction. It’s a role that when integrated effectively into a business, will see your organisation truly stand out and be separate from the competition. 

 

To ensure a smooth customer journey, it’s vital that administration is efficient, but of equal importance is the need for professionals to manage interactions with customers sensitively and respectfully. The Mitre Customer Service apprenticeship programme is highly effective in equipping individuals with skills and knowledge to achieve this

The course has been designed with input from the Institute of Customer Service, and leading organisations such as BT and EON Energy.  This provides reassurance and confidence to businesses and professionals that the course is guided and supported by some of the leading brands in the industry. ​

 

The course also opens up a gateway to development, as professionals have the option to continue their journey onto the Level 3 Customer Service Specialist Apprenticeship.

Download the full programme information

Download the full assessment information

The world of apprenticeships has changed and so we always recommend picking up the phone for a quick, no obligation chat to provide you with the information that you need.

Contact Us

01773 525 406

The Mitre Group

Mount Cook Adventure Centre

Porter Ln
Middleton
Matlock
DE4 4LS