L2 Customer Service

Duration: 12 months I Employers involved: Boots UK, British Council, E.ON UK & more.

This qualification provides the underpinning knowledge required to work in a range of customer service roles. You will learn how to manage interactions with customers sensitively, respectfully, effectively and with a focus on quality.

Designed with input from the Institute of Customer Service, BT, EON Energy, and many other well-known UK organisations, this Apprenticeship is ideal for roles within any sector in which staff are the initial point of contact for customers and are responsible for high quality customer service.

Enrolling apprentices onto this course will provide them with a comprehensive understanding of how to deliver excellent customer service in the workplace, digitally, or when out of the office.


This may include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

“Customer service should not be a department, it should be the entire company” - Tony Hsieh

To ensure our apprenticeship programmes provide the best experience for your staff member, we work hard to provide additional learning opportunities, from engaging peer-to-peer workshops to inspirational guest speakers.

For the full list of benefits and course details, please see the documents shared below or get in contact with us.



Riverside Business Centre,

Foundry Ln,



DE56 0RN

01773 525 406