Group Discussion

OUR APPRENTICESHIP PROGRAMMES

GROW TALENT IN YOUR WORKFORCE

Leadership and Management

Team Leader / Supervisor

Level 3

Designed to prepare learners to effectively line manage others, this apprenticeship is designed to develop operational and project competencies, ready for successful candidates to take on  the responsibility for managing a team to deliver a clearly defined outcome.

 

You'll learn to support, manage and develop team members, manage projects, plan and monitor workloads and resources, deliver operational plans, resolve problems, and build relationships internally and externally.

Operational & Departmental Manager 

Level 5

This course has been designed to prepare you to effectively manage teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. 

 

You'll learn to deliver operational plans, manage projects, lead and manage teams, manage change, finance and resource management, talent management, and become an effective coach and mentor.

Customer Service

Customer Service Practitioner 

Level 2

The customer service practitioner will be taught to deliver high quality products and services to the customers of their organisation. Their core responsibilities will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  

 

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. This apprentice may be the first point of contact and work in any sector or organisation type.​

Customer Service Specialist 

Level 3

The customer service specialist will be taught to be a ‘professional’ for direct customer support within all sectors and organisation types. They will become an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. Furthermore, they'll be an escalation point for complicated or ongoing customer problems and be an expert of their organisation’s products and/or services so to share knowledge with the wider team.

 

This knowledge and skills could be applied in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Sports and Community

Community Activator Coach 

Level 2

  • How to Lead and Coach Inclusive, Fun and Engaging Physical Activities

  • The Benefits of Physical Activity

  • The Principles of Behaviour Change

  • Understand Barriers to Participation

  • How to Look after your Community

  • Recognise Customer Needs and Priorities

  • The Importance of Effective Leadership

  • Understand Legislation including: Safeguarding, Child Protection and Inclusion

  • First Aid and Mental Wellbeing

  • Level 1 English and Maths

Community Sport & Health Officer 

Level 3

  • Empowering People and Initiating Behaviour Change

  • Personal Motivations, Social Barriers and Health Inequalities

  • Design Effective Programmes

  • Using Sport to Prevent and Minimise Anti-Social Behaviour and Criminality

  • Manage Disruptive Behaviour

  • Communication Skills

  • How to Work with key stakeholders e.g. NGBs and Sports Development Agencies

  • Level 2 English and Maths

Education

Teaching Assistant 

Level 3

The primary role of the Teaching Assistant is to support the class teacher to enhance pupils’ learning either in groups or individually, ensuring pupils understand the work set, know their learning objectives and stay on task in order to make progress.

 

Promoting self-belief, social inclusion and a high self-esteem play an integral part to pupils’ well-being; ensuring pupils thrive in a positive, nurturing, safe environment.

Learning Mentor

Level 3

Mentoring is and has been for centuries the foundation of vocational training and apprenticeships, yet this standard is the first formal recognition of this role.  Nowadays, mentoring takes place in all parts of the Education and Training Sector (ETS) and staff-development contexts.

 

Learning Mentors support learners of all ages, and all levels, to develop within a new work role.  These learners may be, for example, apprentices, trainees or new recruits (ranging from young entrants, to new CEOs) in the workplace, or in any vocational learning environment. 

Specialist Apprenticeships

Marketing Assistant 

Level 3

The Marketing Assistant apprenticeship will help staff support customer focussed marketing activities that drive the demand of your product or service through awareness raising and/or perception building to generate results to the bottom line.

 

The Marketing Assistant will contribute to the implementation of the Marketing strategy and plans. They will be responsible for delivering day-to-day marketing activities across a multitude of platforms, channels and systems that are essential to the Marketing function and activities of the company.

Outdoor Activity Instructor 

Level 3

The main responsibility of an Outdoor Activity Instructor is to run a safe and enjoyable activity session. Operate with the procedures related to session delivery to meet Health & Safety, environmental sustainability, safeguarding and data protection requirements.

 

Knowledge on how to use information about the participants in order to run the session such as group size, age, mental and physical ability, and relevant medical information. Select methods to respond to potential changes in the environment. wind increasing in a sailing session or rain making conditions slippery underfoot. Ensure the venue is set-up and ready to be used.