OUR APPRENTICESHIP PROGRAMMES
GROW TALENT IN YOUR WORKFORCE
Leadership and Management
Team Leader / Supervisor
Designed to prepare learners to effectively line manage others, this apprenticeship is designed to develop operational and project competencies, ready for successful candidates to take on the responsibility for managing a team to deliver a clearly defined outcome.
You'll learn to support, manage and develop team members, manage projects, plan and monitor workloads and resources, deliver operational plans, resolve problems, and build relationships internally and externally.
Operational & Departmental Manager
This course has been designed to prepare you to effectively manage teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.
You'll learn to deliver operational plans, manage projects, lead and manage teams, manage change, finance and resource management, talent management, and become an effective coach and mentor.
Customer Service Practitioner
The customer service practitioner will be taught to deliver high quality products and services to the customers of their organisation. Their core responsibilities will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. This apprentice may be the first point of contact and work in any sector or organisation type.
Customer Service Specialist
The customer service specialist will be taught to be a ‘professional’ for direct customer support within all sectors and organisation types. They will become an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. Furthermore, they'll be an escalation point for complicated or ongoing customer problems and be an expert of their organisation’s products and/or services so to share knowledge with the wider team.
This knowledge and skills could be applied in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Sports and Outdoors
Community Activator Coach
How to Lead and Coach Inclusive, Fun and Engaging Physical Activities
The Benefits of Physical Activity
The Principles of Behaviour Change
Understand Barriers to Participation
How to Look after your Community
Recognise Customer Needs and Priorities
The Importance of Effective Leadership
Understand Legislation including: Safeguarding, Child Protection and Inclusion
First Aid and Mental Wellbeing
Level 1 English and Maths
Community Sport & Health Officer
Empowering People and Initiating Behaviour Change
Personal Motivations, Social Barriers and Health Inequalities
Design Effective Programmes
Using Sport to Prevent and Minimise Anti-Social Behaviour and Criminality
Manage Disruptive Behaviour
How to Work with key stakeholders e.g. NGBs and Sports Development Agencies
Level 2 English and Maths
The broad purpose of the Sport Coach occupation is to use extensive technical and tactical sports knowledge and skills to design and deliver coaching programmes that engage, motivate and evolve participants’ skills and performance.
Sport coaches aim to provide meaningful and high-quality learning, development and performance experiences. They support the achievement of medals in talent, national and international competition, enrich performance in local competitions, increase participation, raise educational standards, enhance wellbeing and drive social change. Sport coaches can influence national wellness to reduce burden on the National Health Service.
Outdoor Activity Instructor
The main responsibility of an Outdoor Activity Instructor is to run a safe and enjoyable activity session. Operate with the procedures related to session delivery to meet Health & Safety, environmental sustainability, safeguarding and data protection requirements.
Knowledge on how to use information about the participants in order to run the session such as group size, age, mental and physical ability, and relevant medical information. Select methods to respond to potential changes in the environment. wind increasing in a sailing session or rain making conditions slippery underfoot. Ensure the venue is set-up and ready to be used.
The primary role of the Teaching Assistant is to support the class teacher to enhance pupils’ learning either in groups or individually, ensuring pupils understand the work set, know their learning objectives and stay on task in order to make progress.
Promoting self-belief, social inclusion and a high self-esteem play an integral part to pupils’ well-being; ensuring pupils thrive in a positive, nurturing, safe environment.
The Marketing Assistant apprenticeship will help staff support customer focussed marketing activities that drive the demand of your product or service through awareness raising and/or perception building to generate results to the bottom line.
The Marketing Assistant will contribute to the implementation of the Marketing strategy and plans. They will be responsible for delivering day-to-day marketing activities across a multitude of platforms, channels and systems that are essential to the Marketing function and activities of the company.
The Travel Consultant Apprenticeship is the perfect stepping stone to support individuals into a career in travel.
As a well rounded, level 3 standard, Apprentices will learn about varying different aspects of the industry including transport options, UK and worldwide geography, booking systems, sales techniques and customer service skills.
The Travel Consultant has a responsibility of listening to a customers requirements and piecing together the perfect trip, whether that's a holiday abroad or a UK business trip.