CUSTOMER SERVICE SPECIALIST

LEVEL 3

Enrol an apprentice by September 30th and benefit from up to £4,000 of Government incentive 

This qualification provides further knowledge to work in a great number of customer service roles. Your apprentice will learn how to manage a variety of quires, and will be the point of call for more complex enquires. 

This qualification provides further knowledge to work in a great number of customer service roles. Your apprentice will learn how to manage a variety of quires, and will be the point of call for more complex enquires. 

Designed with input from the Institute of Customer Service, BT, EON Energy, and many other well-known UK organisations, this Apprenticeship is ideal for roles within any sector in which staff are the initial point of contact for customers and are responsible for high quality customer service.

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Training with MITRE 

Why choose us?

Interactive group webinars with learners from other organisations

One to One tutorials with our experts

Learn from a network of your peers

Hear from our expert guest speakers

The Institute of Customer Service

About This Programme

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.



What You Will Achieve
 

On completion of the programme, the apprentice will achieve the Level 3 Customer Service Specialist Apprenticeship, professionally recognised by The Institute of Customer Service.

Entry Requirements

This apprenticeship can be completed by anyone aged 16 and over and must be put forward by their employer. Apprentices without level 2 English and Maths will need to achieve this level and take the test prior to the end point assessment. Mitre Group will provide additional support for candidates requiring assistance with English and Maths.


The Learning Pathway

Successful completers will be able to move into customer service roles within the Sector which may be aligned to an Apprenticeship at a higher level. 

For more information on this apprenticeship, please contact our team at info@mitregroup.co.uk